Lifelong Learning Programme

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Best Practice

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Document Typology: Real case
Target groups: Health Workers,Caregivers,Patients
country Where It Took Place: Italy
Name of compiler: Sabrina Grigolo
name of institution: Gradenigo Hospital
role: Project Manager
language Of The Description: English
title: For smallers
description Of The Best Practice:
It arises from the persistence of chronic degenerative diseases, the alteration of the perception of care need and assistance, the need of interdisciplinary actions, the need of a more attentive sensitiveness as regard as quality aspects of care, the poorness of given responses and the difficulty to access the services.
The goals are:
Ensuring the psychophysical, relational and social well-being; coming out of isolation; giving back opportunities of “normality”, offering listening, to support families, mediate and facilitate relationships.
Results:
Educational and care interventions, nurses and Nursing Aides Creation of social and medical records Operating agreement Establishment of check-lists
Quality indicators:
Use of citizens narrative descriptions in order to improve the healthcare services
Comment:
The involvement of parents of seriously ill children allowed the detection of interventions aimed to respond to their needs. Narratives and the active listening created a greater serenity and harmony within the team care
Evaluation:
The project had a high recognition from citizens even if not directly involved. The visibility of the results and the concrete possibility of intervention with non onerous activities made this project a best practice in the area of Settimo T.se

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