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Best Practice

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Document Typology: Training course
Target groups: Health Workers
country Where It Took Place: Poland
Name of compiler: dr n. med. Jacek Kabziński
name of institution: Akademia Humanistyczno – Ekonomiczna w Łodzi
role: Partner
language Of The Description: English
title: EMPATHY IN DEALING WITH PATIENTS - TRAINING FOR REHABILITATION STAFF
description Of The Best Practice:
Health care workers empathy is the key to healing process. Researches show that there is not only a bigger possibility to complete recover but deal care worker can also be a beneficent. especially when they have specialties it which they work with suffering people who need support and understanding. For example, rehabilitants, who work with patients that need careful and long work, but also empathy and motivation.
Empathy shown by healthcare workers to patients is crucial in the process of healing. Research indicates that there is not only have a better chance of a cure, but a person who is also benefiting is the physician. Of particular importance is the case with specialized staff in contact with the patient, especially very suffering and in need of both support and understanding. This is a group of rehabilitation workers who work with patients that require very long and tedious work, but also empathy and above all motivation.
The training is carried out by Medicus Academy and its aim is to improve the level of empathy among employees when dealing with rehabilitation of the patient. Goal is realized during the two-day course covering the following training blocks:
- Communication skills
- Psychological support for patients and their families
- Provision of information
- Psychological aspects of contacts with patients
- Searching for the best way to solve the problem: emotions - the facts - the decision
Results:
The result of the training is to acquire knowledge of empathy, communication, support and motivation of the patient by the rehabilitation staff. An employee with such skills can better manage the process of rehabilitation mainly through establishing close contact with the patient, while still remaining in the sphere of professional relations. Psychological support which physiotherapist is able to give for both patient and his family is as important as the physical aspects of the treatment process. Both empathy and attitude towards patent are marginalized in polish health care system. That is why all actions improving knowledge about this area should be promoted. Direct result of workshops is increasing rehabilitants qualifications on this field what lead to increasing patients comfort.
Quality indicators:
Use of means of narrative medicine
Comment:
For this particular good practice we chose the Quality indicator: Use of means of narrative medicine.
The main method used in the rehabilitation process based on the ideas of the medical narrative is about encouraging the patient to tell a story about his own experiences, feelings and problems, which allows both the patient for the full awareness of his health problem and its grounds as well as to be understood by the physiotherapist and select the appropriate path of treatment. Important is also creating a special bond between patient and the health carer. Patient will open and will tell his story only if he trusts his health carer.
Evaluation:
For this particular good practice we chose the Quality indicator: Use of means of narrative medicine.
There is a strong demand for highly skilled professionals in health care. More and more important, in addition to skills in the treatment, begins an approach to the patient. This is particularly important in the era of private healthcare, where patients have to pay for the health care services, which allow them to higher their requirements. Therefore, the described training is very popular, and its program reflects the need of rehabilitation staff for knowledge and new skills. This is an example of good practice where both sides gain measurable benefits.

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