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Personal Experience

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How to communicate with a patient

P. B.
Language: English
Country: Romania
Typology: health care professionals
I don’t have big experience in the field of medical care, I’ve been working for some months in a setting where care is provided. I have noticed, from what my colleagues have told, that sometimes you are connected with a patient you never knew before. I didn’t understand this very well until it happened to me to have a strong relationship with a patient. The lady was called R.E. She was very beautiful, although she was stocked in bed. When I saw her picture from the ID I understood she once had a good position. I started to visit frequently this lady. Sometimes she was angry, sometimes she accused my colleagues without any reason. It was very difficult for me to understand her at the beginning. I had the feeling that she doesn’t know how to be grateful and that she doesn’t want to. But visiting her constantly and listening to her life stories, I started to understand her reactions. In the beginning I started to advise her that it was not good to yell all the time, that there are many people needing care here, that she should be patient. With the time I realized that the lady was suffering a lot because she was feeling powerless as she used to be a women on whom many activities and institutions depended. She was feeling abandoned by the family, she had a husband whom she loved very much and a son who were no longer alive. Gradually I realized that the lady didn’t need my advice, she just needed that I listen to her and I understand her, she wanted to transmit that her suffering was more related to her soul than to her body and that is why she wanted that someone listens to her all the time and understands her. She needed someone who could give sense to her life again, in her circumstances. I don’t know if she found that person but I know that from this relation with the patient I started to learn how important it is to approach a beneficiary with prejudices, without pretending that I know what he/she needs without listening to him/her, without pretending that a bed, a warm meal and medical care are enough. I learnt and I want to learn from each relation with people in suffering that getting to the soul of a person is more important than providing care to the body.

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